Introduction and Acceptance
The Website is owned and operated by Xen Accounting Inc., a duly incorporated company in the province of Québec, Canada. Where the present Policy refers to “Xen Accounting”, it may refer to the Website or Xen Accounting Inc. (and / or its officers, directors, employees, agents or representatives) or both, depending on the context.
The Policy was last modified on January 27, 2015. Xen Accounting reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Website following the posting of any changes to the Policy constitutes acceptance of those changes.
In this Policy, a Website visitor or user may be referred to as “you”. Xen Accounting may sometimes be referred to as “we” or “us”.
If you have any questions about the Policy, or if you wish to inquire about and / or access any personal information Xen Accounting holds about you, please contact:
Xen Accounting Legal Services
Xen Accounting Legal Services
1001 rue Lenoir
General Statement of Privacy and Protection of Personal Information
Xen Accounting takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.
This Policy covers the treatment of personally identifiable information (“Personal Information”) and other information gathered by Xen Accounting when you are using or accessing the Website. This Policy also covers Xen Accounting’s treatment of any Personal Information that Xen Accounting may share with its business partners or other third parties under very limited circumstances.
This Policy does not apply to the general practices and treatment of information (whether personal or not) by third parties that Xen Accounting does not own or control, including but not limited to any third party websites or services that you elect to access through the Website or via a link from the Website (“Third Party Website”), or to individuals that Xen Accounting does not manage or employ. While we attempt to facilitate access or link to only to those Third Party Websites that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those Third Party Websites. We encourage you to carefully review the privacy policies of any Third Party Website you access. We have named and provided links to the most important of these Third Party Websites further in this Policy.
Finally, this Policy does not cover any Personal Information you send to Xen Accounting via any non-secured mode of communications such as email, instant messenger or Twitter, as communications via these methods may be subject to interception, loss, or alteration. While we welcome your comments, inquiries and suggestions sent to us in this manner, we encourage you to carefully examine what Personal Information you send to Xen Accounting via these methods.
No Collection of Personal Information as a Matter of Course
Xen Accounting does not, as a matter of course, gather any of your Personal Information while you are visiting or using the Website, unless you are asked to provide such information, for example by signing up for a Free Assessment. Personal Information is only gathered with your informed consent. Where you have provided Personal Information, it will only be used for the stated purpose, for example to respond to your inquiry.
Security and Encryption of Information
Xen Accounting uses only industry best practices (physical, electronic and procedural) in keeping any data collected (including Personal Information) secure. In addition, Xen Accounting uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Website, and these third parties have been selected for their high standards of security, both electronic and physical.
Limited Gathering of Information for Statistical, Analytical and Security Purposes
Xen Accounting automatically collects certain information using third-party analytics programs Google Analytics and HubSpot to help us understand how our users use the Website, but none of this information identifies you personally. For example, each time you visit the Website, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use information collected in this manner only to better understand your needs and the needs of the Website users in the aggregate. Xen Accounting also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and the specific pages on the Website with a view to introducing improvements.
Non-disclosure of Personal Information to Third Parties
Except as provided in the next paragraph and the next section in this Policy entitled Third Party Services, Xen Accounting does not divulge any Personal Information gathered via the Website to third parties. Moreover, Xen Accounting does not sell, rent, trade or license any Personal Information regarding its users to third parties. Only the employees, representatives, subcontractors, officers, agents, or assigns of Xen Accounting are responsible for the management and development of the Website, and only these individuals have access to the information collected there. These employees, representatives, subcontractors, officers, agents or assigns all have been instructed to comply with the Policy.
Third Party Services
Xen Accounting uses certain third party services in order to augment the Website. Personal information may be transferred from Xen Accounting to these third party services, but only to the extent required in order for them to function properly, and only upon your express submission of such information. These third party services include Facebook, Twitter, LinkedIn and Google+ for sharing of content, specifically Blog posts. If you are not already logged in to these third party services, your Personal Information required to log in to those accounts is transferred securely from Xen Accounting to the third party services. When your Personal Information is transferred to these third party services, it is covered by their respective privacy policies, which we encourage you to read.
In addition, Xen Accounting uses certain third party services to add functionalities to the Website. Personal information may be transferred from Xen Accounting to these third party services, but only to the extent required in order for them to function properly, and only upon your express submission of such information. These third party services are limited to: (1) Zopim for live chat and messages; (2) Zendesk for customer service inquiries; and (3) HubSpot for Customer Relationship Management (CRM) which accepts data (including Personal Information) directly from the Contact form, Free Assessment form, and Blog comment form. While we store Personal Information collected via these forms with HubSpot’s CRM software, this information is only used to respond to your inquiries and / or to follow-up as required. All Xen Accounting’s email activities are in compliance with Canada’s Anti-Spam Legislation (“CASL”, S.C. 2010, c. 23). Xen Accounting also uses HubSpot to send out their newsletter, and we store your email address with HubSpot for that purpose..
The third party services listed in this section are currently the only third party services used on the Website at the present time. However, Xen Accounting reserves the right to add additional third party services in the future. In the event we add third party services, this section will be updated accordingly.
Access and Deletion of Personal Information
If you wish to review the Personal Information Xen Accounting holds about you, and / or have all your Personal Information permanently deleted from our records, please contact us using the online form or the contact information further up in this Policy.
Tracking Technology (“Cookies”)
Xen Accounting uses tracking technology (“cookies”) on the Website and by using the Website you agree to their use. Cookies are small text files placed on your hard drive when you visit a website, in order to track use of the site and to improve the user experience by storing certain data on your computer. The Website uses “session cookies,” which improve your user experience by storing certain information from your current visit on your computer. Other cookies are also used, for example to store your email address or other information (such as your name) in certain form fields so it does not have to be re-entered in other forms.
Risks Associated with the Internet
Despite Xen Accounting’s best efforts to ensure that third parties will not access or obtain your Personal Information through your use of the Website, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Xen Accounting cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk.
Limitation of Liability
Xen Accounting, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages, direct or indirect, pecuniary or otherwise, resulting from the misuse of any information collected by any third party, or any misuse of any information collected through the Website not in violation of the Policy.
Compliance with Privacy Laws
This Policy and Xen Accounting’s practices in general are designed to be in compliance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”, S.C. 2000, c. 5) and Quebec’s An Act Respecting the Protection Of Personal Information in the Private Sector (R.S.Q. c. P-39.1). If you have any questions regarding this compliance, please contact us using the contact information further up in this Policy.
© Xen Accounting 2015